1. What happens when a rental bike is damaged during the rental period?
All our bikes are of high quality and are in a good state when they are rented out. Each bike is checked by our team members prior to being handed out to our client to make 100% sure that the bike and all its parts are in a great condition when they leave our shop. We expect our clients to return the bikes to us in the same state. In case the bike gets damaged during its use, no matter whether the client was personally at fault or not, we will need to charge the client for the repairs.
Therefore we recommend to all our customers to take theft and damage insurance that protects the clients against any potential additional costs for repairs and bike parts. This optional insurance covers you for any small damage, such as a blown tyre, a broken chain guard, or a stolen bike seat. It does not cover major damage that should not occur during normal use: structural damage to the frame, or damage that is a result of abuse or negligence, is not covered.
2. How can I extend the 24 hrs rental period?
Just keep cycling! You pay your rent on return, so you can keep the bike until you are done with it, unless you have decided to extend for longer than a few days. In that case, please pass by our store or give us a call to let us know you will be holding on to the bike a bit longer.
3. Do you give a reduction on large groups or for longterm rentals?
Yes we do. Groups off 10 persons get a 10% reduction when they pay all together. For longer periods than 2 weeks we offer special rates. Please check the Reservations section.
4. What if a bike gets stolen?
When your rentalbike gets stolen, you are liable for the damage. When you lock your bike properly it is very unlikely it will get stolen. You can choose for the option of theft insurance. Check also: are bicycles insured against theft?
5. Are there any special traffic rules I need to know?
Yes! Dutch traffic laws also apply to you when you are riding a rental bike: stay on the right, indicate directions with your hand, give priority to traffic from the right, and follow traffic signs. As a small town with a high population density and millions of visitors a year, Amsterdam’s bike traffic is busy. Please be a responsible visitor and stick to the rules. You can check our Traffic Tips for safety suggestions.
6. Are rented bicycles insured against theft?
If you choose not to take theft insurance, you will need to reimburse the full costs of your rental bike in case the bike gets stolen. In case you decide to take our optional theft insurance, you will not need to reimburse the full costs of the bike. You will only lose your EUR 50 deposit, and we will need to see the police report and obtain the two bike keys from you. Check the rates page for the insurance rates. All our rental bikes do come with two locks.
7. Do I have to leave a deposit?
Yes, you can either leave your credit card details with us, or a deposit of EUR 50 per bike, plus a government-issued identity card (passport, identity card, driving licence). Please note that some bank cards that are branded VISA or MASTER CARD are debit cards, not credit cards. These cannot be used as a deposit.
8. Can I return my bike earlier dan agreed?
Of course you can. You just pay for the hours or days that you rented it, unless you agreed a fixed deal for a certain period.
9. Can I ride the rental bike with 2 persons?
We only allow children with a maximum weight of 25 kg on a bike, when seated in a child’s seat. Two adults cannot use a regular bike together as this would damage wheels and the structure of the frame.
10. Are rental bikes equipped with lights?
Yes, all our bikes have lights, front and rear. We will show you how to turn them on and off.
11. Do you rent out tandems?
No, we only rent out bikes for 1 person because we think tandems are not suitable for Amsterdam traffic.
12. What if we would like to reserve bikes but we don’t know if it’s going to rain?
We cannot change the climate but even cycling in the rain can be fun. We provide disposable rain ponchos in case it is cloudy, bringing your own raingear is also an option. A good mood always helps to make it a great day.
13. Do you provide maps?
Yes, we can provide you with detailed maps, showing you the bikelanes. If you plan to cover more ground, we can direct you to a specialized mapshop that has an amazing collection of maps.
14. Where can I park my bike?
Amsterdam has plenty of official bike parking areas. You can find bike racks, bike basements, bike flats indoors and outdoors all around the city. Kindly park your bike in an authorised bike parking area and use your chain lock to attach your bike to a rack. Please avoid parking on the main squares, on bridges, and on the pavement to prevent damage and potential removal by the authorities.
15. What happens if the bike has a flat tyre or serious breakdown?
We provide a puncture repairkit and airpump on request. If you know how to fix a flat you can continue your trip. Serious breakdowns are rare because our bikes are well maintained and they are equipped with anti- puncture tyres.
16. Do you provide helmets?
We have helmets available in our shop.
17. Do you rent ladiesbikes only?
For you convenience and safety we provide bicycles with a low-entry or unisex frame. The bike does not discriminate who is holding the handlebars and the rigidity of these frames can’t be beaten by a regular men’s frame with a crossbar. We do provide some XL men’s frame bikes.
18. Is it safe to ride a bike with a child in a seat?
When you are an experienced rider, it is not dangereous to ride with a child. Always take your time and obey the rules. Never leave a child unattended in a childseat on the bike.
19. What is the law concerning Ipod and cellphones on the bike?
It is weird, but the Dutch law allows cyclists to wear Ipod plugs and to use cellphones when participating in traffic. If you think it is a cool attitude to do this, be aware that there is an unwritten law that says that most others participants in traffic will find you very annoying – in spite you do not notice this.
20. How does theftinsurance work?
If you have included a theftinsurance when you rent a bicycle then the conditions are as follows:
– You pay a premium per day per bicycle. You must lock the bicycle like you will be instructed;
– When you lose of the bicycle, you are obliged to let make up a warrant at a police office;
– you lose your guarantee of € 50,- + the replacement value of the lock & the replacement value of € 20 for any Bike City baskets;
– When you cannot show the keys, then you must compensate for the replacement value of the bicycle + lock.
21. What is the weight of a rentalbike?
Dutch bikes are heavy: depending on the type of bike the weight including the locks is between 23 / 25 kg.
You will be surprised how smooth they ride though!
22. How does your reservationpolicy work?
In the high seasons and during holidays we only reserve bikes for a minimum rental period of one week, or alternatively if you rent bikes with a minimum of ten people.
23. Do I get tools with the bike to change an innertube?
No, we do not allow customers to change innertubes on a bike. Just patch the flat or bring your bike to the nearest bikeworkshop when patching is no option.
24. Do you rent electric powered or motorized bicycles?
No, we only rent human powered bicycles.
25. Do you rent mountainbikes or roadbikes?
No, our regular rental bikes are city bikes, with a maximum of 7 gears. We also rent aluminium hybrid bicycles equipped with pannier bags for a minimum of 7 days. The ideal bicycle to fulfill your bike trip through the Netherlands. Please check our Hybrids page.
26. Is there a possibility to drop off the rentalbikes at another location, apart from Bloemgracht?
No, there is only one Bike City, and it is located in Amsterdam. We do organize delivery / pick up service when work situation allows it. For groups only, on request.
27. Do you organize guided tours?
No, we just provide rentalbikes. We do recommend an independent tour guide for private tours.