Conditions

Cancellation Policy

Single speed / 3 speed and 7 speed bikes: reservation can be cancelled without charge up to 48 hours before the agreed rental period. We charge a 2 day’s rental for cancellations received after this time, or in the case of no show on the agreed day of collection.

Hybrid bikes: cancellations made after 168 hours before agreed day of rental or in case of no show on that day will be billed for a full week rent.

For cancellations of bikes ordered with delivery we have a different policy.

Theft insurance conditions

If you take out theft insurance (note: this is no insurance that covers damage or liability) when you rent a bicycle, you pay an insurance premium per bicycle, per day. You must lock the bicycle as instructed.
If a bicycle is lost or stolen, you must report the loss to the police in order to obtain a report and provide us with a copy of the report.
You will lose your € 50 deposit and will be charged the cost of replacement of the chain lock.
If you cannot produce the keys, the insurance is invalid. You will have to pay the replacement (day-) value of the bicycle + chain lock.
If the stolen bicycle is retrieved, we can refund the amount you have paid, minus any retrieval costs. We are only allowed to reclaim a retrieved bike if we can show a copy of the report of theft.

Rental Conditions

1. The rented bicycle is supplied to you upon payment of a deposit and production of a valid ID;
2. Upon receipt of the rented bicycle, you must check it immediately and inform Bike City of any damage or defective parts;
3. You agree to ensure that no physical changes are made to the bicycle;
4. You must return the bicycle at the end of the agreed rental period;
5. You accept full responsibility and liability for any damage to and/or theft of the rented bicycle or accessories;
6. You accept full responsibility for repair or replacement costs incurred during the rental period, except for tear and wear or unless there is evidently proof that Bike City has been negligent;
7. Bike City accepts no responsibility or liability whatsoever for any personal injury to you or to others, or damage to your possessions, or those of others, direct or indirect, by the bicycle, or the use thereof, howsoever caused, until the bicycle has been returned to Bike City;
8. If the bicycle breaks down, you are liable for any costs incurred to transport it back to Bike City, as well as any repair costs, unless there is evidently proof that Bike City has been negligent. Note that there is no refund or discount on rental fees when a rented bicycle breaks down particularly when it concerns flat tyres. Upon request we will provide you with a puncture repair kit;
9. Any misuse of the bicycle is strictly forbidden. Failure to observe our terms and conditions may result in the bike being recalled with a loss of your deposit.
10. The bicycle remains the property of Bike City at all times and must be returned immediately at the request of an authorized Bike City representative.