Terms & Conditions
Rental conditions
Bike City Bicycle Rentals, hereafter referred to as Bike City, rents its bicycle(s) to the undersigned, the Renter.
The bicycle(s) are rented under the following conditions:
1. The rented bicycle(s) are supplied to the Renter upon provision of a safety deposit.
2. Upon receipt of the rented bicycle(s), the Renter must themselves check for any damage or non-functioning parts on the bicycle(s)and inform Bike City immediately if any are found.
3. The Renter agrees to insure that:
- no physical changes are made to the bicycle(s);
- the bicycle(s) is/are protected against misuse and/or theft by third parties. (The Renter should follow the security precautions as instructed by Bike City);
- the bicycle(s) are returned at the end of the rental period.
4. The Renter agrees to be fully responsible for theft or damage of the rented bicycle(s). The Renter agrees to be fully responsible for repair or replacement costs incurred during the Rental period unless caused by natural wear.
5. Bike City is not responsible for damage incurred by the Renter to the rental bicycle(s) or by the rental bicycle(s). Further, Bike City is not responsible for any damage, direct or indirect, that may be caused by the bicycles(s) or the use of the bicycle(s) for as long as the bicycle(s) have not been returned to Bike City. The renter has the option to take an insurance for theft and damage. In this case, only damage caused by reckless and/or negligent behaviour must be reimbursed by the renter.
6. Transport and/or repair costs of bicycle(s) that break down are to be paid by the Renter.
7. The rear rack on the bicycle(s) is intended for baggage only. The Renter is not permitted to transport a second person on the bicycle(s) except for a child in a child’ seat. (max. 25 kg.)
8. Upon misuse of the bicycle(s), the Renter is to return the bicycle(s) immediately when demanded by an authorized Bike City representative and loses his/her claim to reimbursement of his/her deposit.
9. By accepting our offer and our payment regulations, the Renter declares that he/she is also in agreement with the conditions specified above by Bike City.
Conditions theft insurance
This insurance covers theft and damage of your bicylce during your trip. That said, there are a few exceptions to the rule:
Damage caused by reckless behaviour or neglegence are not covered
Theft insurance is only effective if you can give us the keys. Without keys we will still need to charge the full amount of the stolen bike. This is somewhere between 300 – 750euro depending on the bike (excluding hybrids)
Insurance does not cover the cost of retrieving a badly/illegally parked bike. These are picked up by the city and they charge 35euro per bike to give them back
We file police reports for all the our bikes that are stolen. If we find the bike back we will reimburse you the full amount
Cancellation Policy
You have the option to cancel a reservation made free of charge up to 48 hours before the agreed date. We charge 2 full days rent for cancellation of reservations made after 48 hours before the agreed date or in case of no-show. For cancellation of bicycle delivery, a different policy applies.